Shipping
ESL PRO Systems ships to everywhere in the world using U.S.Postal
Service First Class mail service. Delivery can take 1-4 weeks
depending on your location and local postal service. If you would
like us to ship your software outside North America by some other
means such as FedEx or UPS, please email us with your request.
We will then charge your credit card for the cost of the courier.
This option is only available to credit card purchases.
US and Canada Shipping & Handling
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1 unit |
Each additional |
Standard Airmail (1-2 weeks) |
$ 5.95 |
$ 3 |
Courier (2-3 business days) |
Please
e-mail us |
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International Shipping & Handling
| |
1 unit |
Each additional |
Standard Airmail (1-3 weeks) |
$ 9.95 |
$ 6 |
Courier (various) |
Please
e-mail us |
|
Frequently Asked Questions about shipping & handling:
1. How and when will my order be shipped?
Your order will be shipped via First Class/Priority Airmail
Service. Orders shipping by standard method (First Class/Priority
Airmail Service) are usually shipped within 1-3 business
days from the time you place an order using valid credit
card, or if you use an alternative payment method, from
the time your payment is confirmed. Orders shipped by courier
are shipped the same or the following business day. All
check, cash, money orders, and wire purchases will NOT be
activated until your payment has been received, and any
checks have been cleared by our bank. |
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| 2. Can I have my order sent
by courier?
Yes, you can have your order sent by courier.
Please email us to find out about shipping costs and delivery time.
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3. Can I change or cancel my
order?
You can change or cancel your order if it hasn’t
been shipped. Please email us or call 1-877-737-5776 (or 1-604-692-2500) as soon as possible. Please have your order number ready when calling
and don’t forget to include it when sending us an
e-mail. |
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| 5. How can I check on the status of my order?
Please email us or call 1-877-737-5776 (or 1-604-692-2500). Please include your order number so that we can easily track your order. |
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6. What are your refund policies?
If you like to return the product(s) you have ordered,
please email us or call 1-877-737-5776 (or 1-604-692-2500) for a full refund.
Please note, we can only refund
products that are returned unopened, in the original shrink-wrapped
form. If you've ordered a downloadable product, we can only refund if you have not fully installed the program.
If your CD/download is damaged or defective, please email us, and will send you a replacement. |
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